99ko Terms and Conditions — Complete Guide

99ko is an online gaming and entertainment platform operated for players in Bangladesh. These Terms & Conditions ("Terms") apply to the use of the 99ko website and all related services.

These Terms are available in both English and Bengali. In the event of any conflict, the Bengali version shall be considered final. 99ko reserves the right to update these Terms at any time, and any changes will be published on the website.

By using 99ko's services, you confirm that you are at least 18 years of age and that you are using this platform voluntarily and knowingly.

To open an account with 99ko, the following conditions must be met:

• You must be 18 years of age or older.
• Each person may operate one account only. Creating multiple accounts is strictly prohibited.
• All information provided during registration must be accurate and truthful.
• Your account password and login credentials must be kept strictly confidential.
• Any unauthorized access to your account must be reported to 99ko immediately.
• You may be required to submit identity documents for account verification (KYC).

Deposits and withdrawals on 99ko can be made via bKash, Nagad, and Rocket. All payment-related policies are outlined below:

• Minimum deposit amount: BDT 100 (one hundred taka).
• Minimum withdrawal amount: BDT 300 (three hundred taka).
• Withdrawal requests are typically processed within 3 to 24 hours.
• Account verification may be required at the time of withdrawal.
• Funds must be withdrawn using the same payment method used for the deposit.
• 99ko reserves the right to place a hold on withdrawals in the case of suspicious transactions.

99ko does not charge any additional transfer fees. However, your bank or mobile banking provider may apply their own charges.

99ko regularly offers a variety of bonuses and promotions. Before claiming any bonus, please read the following terms carefully:

• Each bonus has its own wagering requirements, which are disclosed before the bonus is claimed.
• The welcome bonus is available to new members on their first deposit only.
• To withdraw from a bonus balance, the required wagering amount must be met.
• Multiple bonuses cannot be active simultaneously unless otherwise stated.
• Bonuses are generally valid for 7 days from the date of issue. Any unused bonus will be forfeited upon expiry.
• 99ko reserves the right to cancel any bonus if bonus abuse is suspected.

All games on 99ko are powered by certified Random Number Generator (RNG) technology. This means every game outcome is entirely random and cannot be influenced by 99ko or any game provider.

The following behaviors are strictly prohibited on 99ko and may result in permanent account closure:

• Using software or bots to automate gameplay.
• Deliberately exploiting any game bug or technical glitch.
• Attempting to manipulate game outcomes in collusion with other players.
• Using 99ko for money laundering or any illegal financial activity.
• Operating an account using a false identity.

99ko may temporarily suspend or permanently close any account under the following circumstances:

• If any provision of these Terms is violated.
• If fraudulent or suspicious activity is detected on the account.
• If multiple accounts belonging to the same individual are found.
• If evidence of bonus abuse is found.
• In accordance with regulatory authority guidelines.

You may request to close your account at any time by contacting the support team. You will have the opportunity to withdraw your balance before closure; however, this may not apply in cases of Terms & Conditions violations.

99ko believes gaming should be fun, not stressful. That is why responsible gaming is a core principle of our platform. The following safeguards are available:

• Deposit Limits: You can set your own daily, weekly, or monthly deposit limits.
• Session Time Limit: You can set a session time limit in advance to control how long you play.
• Self-Exclusion: The option to take a temporary break from the platform for any period of time.
• Reality Check: You will be reminded at regular intervals how long you have been playing.

If you feel that gaming is affecting your life, please contact our support team or Responsible Gaming Page Visit.

All content on the 99ko website — including logos, designs, graphics, text, software, and other materials — is the intellectual property of 99ko or its licensors.

• No content may be copied, distributed, or used commercially without the prior written consent of 99ko.
• Content may be used in limited amounts for personal, non-commercial purposes.
• Intellectual property rights for any third-party game provider's content belong to the respective provider.

99ko shall not be held liable for the following:

• If a game or transaction is interrupted due to loss of internet connection or a technical error.
• If an issue arises with a third-party game provider's software.
• For any loss or damage caused by your device or network.
• In the event of service disruption due to force majeure (natural disasters, war, pandemic, etc.).

That said, 99ko always strives to resolve any technical issues promptly and to ensure fair compensation for affected players.

If a dispute arises between 99ko and a player, the support team will first attempt to resolve it. Disputes are typically reviewed and a decision communicated within 48 hours.

If you are unsatisfied with the support team's decision, you may escalate the matter to senior management. 99ko is committed to resolving all disputes in a fair and transparent manner.

99ko reserves the right to partially or fully amend these Terms & Conditions at any time. A notice will be published on the website at least 7 days before any changes take effect.

If you continue using the platform after updated terms have been published, you will be considered to have accepted the new terms. We therefore recommend visiting this page regularly.